About Zoia Couture
What is Zoia Couture all about?
Zoia Couture is a female fashion brand dedicated to creating timeless, well-tailored pieces. Every design is made to fit perfectly and express confidence, elegance, and individuality.
Do you make both male and female outfits?
No ,Zoia Couture designs and tailors custom pieces for women, though we look forward to diversifying in the future.
Pre-Orders & Production
What does it mean to place a pre-order?
A pre-order means you’re reserving your outfit before production begins. This helps us plan your fabric, fittings where necessary and delivery timeline in advance.
When does the preorder window open?
Preorder windows are usually announced on our Instagram page and website. Once open, you can secure your slot by making your preorder payment.
How does the preorder process work?
- You place your preorder by selecting your preferred design or booking a consultation.
- Once payment is made, your slot is confirmed.
- We begin production and keep you updated through each stage.
Delivery is made within the promised time frame.
How long does preorder production take?
Production time varies depending on the design, but preorder deliveries are typically fulfilled within 2–4 weeks. Exact timelines are communicated at checkout.
Orders & Payments
How can I place an order?
Orders can be made directly through our website or Instagram page. You can also reach us via WhatsApp to confirm your measurements and design.
What payment methods do you accept?
We accept bank transfers, Paystack payments, and other secure digital methods
Do I have to pay in full for a preorder?
Yes, full payment confirms your preorder slot. This allows us to begin production immediately.
Shipping & Delivery
How are deliveries done?
Deliveries within Nigeria are handled through trusted logistics partners. Once your outfit is ready, we’ll share your tracking details.
Do you ship internationally?
Yes, we ship worldwide. International shipping costs and timelines depend on your location and will be communicated before checkout.
How long will it take to receive my order?
Delivery within Nigeria typically takes 2–5 business days after your order is completed. International deliveries may take 7–15 business days, depending on destination and courier.
Fittings, Alterations & Adjustments
How do I send my measurements?
You can send your measurements via website, place your order, or WhatsApp. We’ll provide a clear measurement guide to ensure accuracy.
Refunds & Returns
Do you offer refunds?
Refunds are only approved on clear, legitimate grounds such as:
- Damaged goods upon delivery
Unfulfilled orders after 30 days beyond the promised delivery time
What if I change my mind after ordering?
Because each Zoia piece is made to order, we do not offer refunds for change of mind or incorrect measurements sent by the client.
How do I report an issue with my order?
Kindly send an email or WhatsApp message with your order details and photos (if applicable), and our customer care team will respond within 5 working days. .
